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Detailed description of goods and/or servicesHawksmoor House is in the Hospitality industry that provides accommodation on a short term bases, Food & Beverage Services, Conference Facilities and Spa Services.
Delivery policySubject to availability and receipt of payment, requests will be processed as soon as full payment has been received and delivery confirmed by way of email.
Return and Refunds policyThe provision of goods and services by Hawksmoor House is subject to availability. In cases of unavailability, Hawksmoor House will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee.
Customer Privacy policyHawksmoor House shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: https://www.polity.org.za/attachment.php?aa_id=3569.
Payment options acceptedPayment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Hawksmoor House bank account, the details of which will be provided on request.
Card acquiring and securityCard transactions will be acquired for Hawksmoor House via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card detailsCustomer details will be stored by Hawksmoor House separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.
Merchant Outlet country and transaction currencyThe merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
ResponsibilityHawksmoor House takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicileThis website is governed by the laws of South Africa and Hawksmoor House chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Matjieskuil Farm, R304, Stellenbosch 7599
Company informationThis website is run by Index Hotels, based in South Africa trading as Index Hotels SA (Pty) Ltd and with registration number 2019/096907/07 and Craig Seaman (Director/Owner).
Hawksmoor House contact detailsCompany Physical Address: Matjieskuil Farm, R304, Stellenbosch 7599Email: reservations@hawksmoor.co.zaTelephone: +27 21 884 4815
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